TERMS & CONDITIONS

Welcome to the Owlchemy terms and conditions for use. These terms and conditions apply to the use of this website (www.owlchemy.co.uk). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website.

INTRODUCTION

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may revise these terms and conditions at any time by updating this posting. You should check this web site from time to time to review the current terms and conditions, because they are binding. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

PRICING

All prices include VAT (where applicable) at the current rates

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are calculated and details are given in your shopping basket prior to placing your order.

WE MAY REFUSE TO ACCEPT AN ORDER:

  • Where goods are not available;

  • Where we cannot obtain authorisation for your payment;

  • If there has been a pricing or product description error; or

  • If you do not meet any eligibility criteria set out in our terms and conditions.

ORDERING FROM US

You are deemed to place an order with us by ordering via our on-line checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

SHIPPING

Normal deliveries are carried out in the UK by Hermes and delivery will be approximately 3 days after you place your order. Deliveries to UK Highlands and Islands including Northern Ireland will be sent by second class post.  Deliveries to Europe and the rest of the world will vary between 3 and 10 working days.  Wherever possible we will give you a tracking number for your delivery so that you know when it will arrive.  Unfortunately tracking information cannot be sent for deliveries via Royal Mail.

CANCELLATION AND RETURNS POLICY

IF YOU WISH TO CANCEL YOUR ORDER:

  • You can notify us by email to rachel@owlchemy.co.uk before we have despatched the goods to you; or

  • Where goods have already been despatched to you, by returning goods to us in accordance with the clause below.

You can return goods you have ordered from us for any reason provided that you notify us in writing within 14 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

THE RIGHTS TO RETURN THE GOODS TO US WILL NOT APPLY IN THE FOLLOWING CIRCUMSTANCES:

  • In the event that the product has been used

  • To any products that we have made or customised specifically for you

The provisions of this clause does not affect your statutory rights.

Whilst every effort is made to ensure that goods are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.

THIS WEBSITE IS OPERATED BY

Owlchemy Limited (Registered in England and Wales)

REGISTERED OFFICE:

24a Bay View Road,
Northam,
Bideford,
Devon,
EX39 1AY

Company Registration Number: 4888979
VAT Registration Number: GB 835 0369 31

 

TRADING ADDRESS:

24a Bay View Road,
Northam,
Bideford,
Devon,
EX39 1AY

Email: rachel@owlchemy.co.uk

Tel: 01237 475702